Frequently Asked Questions
Everything you need to know about shopping with Mute Bank.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
Mute Bank offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to a select list of international destinations. Shipping costs and delivery times vary by region and will be calculated at checkout.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.